📅 Weekly Training Recording
This week's training focused on common support scenarios related to paused workflows, SMS delivery behavior, bot responses, and contact management. The session included live Q&A where participants discussed reactivating accounts, troubleshooting automated conversations, handling duplicate contacts, and best practices for maintaining clean contact records.
🎯 What Was Covered
What happens when a workflow has been paused for an extended period and is turned back on.
How to safely adjust SMS drip rates to avoid sending large volumes of queued messages at once.
When to contact OfferBolt Support before republishing workflows so manual adjustments can be made.
Troubleshooting bot responses when sellers reply but automated conversations do not continue as expected.
Reviewing contacts to determine why a bot may not have responded to specific seller messages.
Best practices for handling duplicate contacts and why contacts requesting no further communication should remain in the account.
Using support tickets and one-on-one support sessions to investigate account-specific workflow and bot issues.
🎥 Watch the Training
🤖 How This Training Helps
How do I safely turn my workflow back on after it has been paused?
Why did my workflow try to send so many SMS messages at once?
How can I adjust my SMS drip settings before reactivating a workflow?
Why isn't my bot replying when a seller responds?
How do I troubleshoot bot conversations that stopped working?
What should I do if I have duplicate contacts in my account?
Should I delete contacts that requested not to be contacted?
When should I submit a support ticket instead of making workflow changes myself?
How can OfferBolt Support help review my workflow configuration?
📌 Closing Note
The newest weekly training recording is always listed at the top of the OfferBolt Training section. Check there regularly for the latest walkthroughs, feature guidance, and answers to common support questions.