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🤨 Why Did Your Bot Choose That Appointment Time?
🤨 Why Did Your Bot Choose That Appointment Time?

Learn why the Bot chose that appointment time

Tommy avatar
Written by Tommy
Updated over 2 months ago

In this video, I explain why your bot might schedule appointments outside your availability window. I demonstrate how to set up the appointment calendar used by the bot and how to verify its availability. If the bot is not booking appointments as expected, check the calendar settings. Remember, the bot's booking window is agency-based, not user-based.

The objective of this video is to show users how to troubleshoot and resolve issues where the bot may book appointments at different times than expected within the set availability.

Understanding Bot Appointment Booking

  1. Introduction

    • Exploring reasons for discrepancies in appointment booking times set by the user and the bot.

  2. Setting up Appointment Calendar

    • Accessing the calendar settings to configure the appointment calendar used by the Bot.

  3. Reviewing Availability

    • Checking and or adjusting the Appointment Calendar availability settings to ensure the Bot books appointments within the specified time slots.

  4. Verifying Calendar Availability

    • Confirming that the bot is booking appointments within the designated availability as set in the appointment calendar.

  5. Troubleshooting

    • If the bot is booking appointments outside the specified availability, there may be an issue with the bot that needs to be addressed. Contact support if that is the case.

    • Ensure the user had the "appointment" calendar assigned to them

    • Ensure that your availability for the calendar is set to the availability you'd like it to be.

  6. Understanding Appointment Window

    • Clarifying that the availability window provided to the bot is based on agency availability, not individual user availability. This means the Bot will use the calendar availability times not the availability times for the user if set.

  7. Checking User Assignment

    • Ensuring that the user has the appropriate calendar assigned to them to avoid issues with appointment booking.

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