In this video, I dive into the reasons behind the Bot's failure to book appointments and provide step-by-step guidance on selecting the proper calendar for the user. Key points include ensuring the user has the appointment calendar set, configuring availability times, and understanding the Bot's retry limits. Viewers are urged to adjust settings to align with user availability to enhance booking success.
Objective is to address and resolve issues that may prevent the bot from successfully booking an appointment with a user.
Understanding Why the Bot Might Not Book an Appointment
Setting Up User
Ensure the user has the appointment calendar set.
Without the calendar set, the Bot won't have a calendar to read for booking.
Checking Availability Times
Under calendars, edit the appointment calendar.
Confirm availability times are set up.
If the contact gives a time outside the availability window, the Bot won't book the appointment.
Booking Attempts
The Bot offers appointment times a limited number of times (6 total tries).
If the contact doesn't agree to an appointment within these tries, the Bot can't book the appointment.
Bot Goals
If the Bot is in certain goals (e.g., interested in selling, timeline, motivation, property condition), it won't book an appointment until it gets to the booking goal. The last goal before the booking goal is Property Condition.
Conclusion
Understanding these factors can help identify why the Bot may not book an appointment and address any issues accordingly.