📅 Weekly Training Recording
In this week’s training, we walked through how the Appointment Calendar controls bot bookings and how to properly configure availability, scheduling notice, and booking limits. We also covered how to handle bot booking errors, how to block off time correctly without changing core availability, and how to manage time zone settings. Additional topics included lead volume planning, requesting lead uploads, A2P registration, and phone number setup.
🎯 What Was Covered
How the Appointment Calendar (not personal calendar) controls bot booking availability
How to set weekly availability and use the “Block Off Time” feature for one-off schedule changes
How to configure:
30-minute appointment durations
Scheduling notice (e.g., 3-hour minimum notice)
Maximum bookings per slot
Booking date range (recommended: 7 days out)
The difference between:
“No availability” calendar issues
Bot booking errors caused by internal AI glitches
How to respond when a bot booking error notification appears
Importance of verifying correct time zone settings (both account and lead-level time zones)
How to check missed notifications in the mobile app and desktop notification bell
Lead volume planning and when to request additional lead uploads
How to request support for lead uploads (recommended 5 business days before running out)
How topic suggestions for weekly training calls should be submitted via support
🎥 Watch the Training
🤖 How This Training Helps
How do I fix a bot booking error?
Why is my bot saying no availability?
What calendar controls my bot’s appointment bookings?
How do I block off a full day without changing my availability settings?
How much notice should I require before someone books an appointment?
How far out should I allow bookings on my calendar?
How do I make sure my time zone settings are correct?
Where do I find dismissed booking error notifications?
When should I request more leads to avoid running out?
How do I submit a topic suggestion for a future training call?
📌 Closing Note
The most recent weekly training is always listed at the top of the OfferBolt Training section. Be sure to check back each week for the latest walkthroughs and live Q&A sessions.