You no longer need to manually remove contacts out of workflows that have Twilio errors. The Twilio error workflow now automatically removes any contact that receives a 30003, 30005, or 30006 Twilio error code.
Purpose of the Process
Remove contacts with errors (e.g., 30003, 30005, 30006 Twilio error codes) from the workflow
Reduce future errors and maintain a low error rate.
Prevent accumulation of errors by removing contacts with Twilio error codes from the workflow.
Improve deliverability rates by removing error-prone contacts.
Workflow Activation
Contact receiving a Twilio error (30003,30005,30006) will automatically activate (trigger) this workflow.
adds Twilio error tag to contact
Removes contacts from any active/current workflows
Ensures no more messages are sent to contacts with errors
Moves contacts to Twilio error Pipeline located under the Dialer Opportunities
Enables DND for SMS only giving you the ability to still call the contact
Importance of Clearing Errors
Prevents being charged for messages that can't be delivered
Helps maintain an error rate of 10% or below, as recommended by Twilio
Ensure contacts will not be sent another sms message
Outcome and Impact
The removal of contacts with error does not affect the overall statistics of the SMS performance.
The focus is on maintaining a low error rate, improving deliverability, and optimizing workflow efficiency.
By promptly removing error-prone contacts, future errors are reduced