In this video, I explain the reasons why you might want to turn off the bot during a conversation. I highlight two key scenarios when it's typical to turn off the bot and emphasize the consequences of doing so on conversation history. I also show you how to turn the bot back on.
Objective is to deactivate the bot in situations where manual intervention or personalized attention is required in a conversation with a contact.
How to Turn Off the Bot in a Conversation
Reasons for Turning off the Bot
Feeling the need to take over a conversation
Requiring more personalized attention or details
Established a phone conversation with the contact
Not needing any further bot interaction
Consequences of Turning off the Bot
Conversation history during the bot-off period will not be retained
Bot will not have knowledge of conversations during the off period if turned back on
Steps to Turn off the Bot
Navigate to Dispositions
Click on the carrot and select OfferBotBot
Click on "No" to turn the bot off
Bot will no longer respond to incoming messages
Turning on the Bot
To turn the bot back on, click Yes under Offerbolt Bot On.
