In this video, I guide you through setting up your initial SMS workflow for a different time zone from your account. It's crucial to align the contact time zone and adjust the time of day to ensure messages go out correctly.
The objective of this video is to set up an initial SMS workflow for a different time zone than what your account is set up in, ensuring messages are sent out within the correct time frame.
Setting Up an Initial SMS Workflow in a Different Time Zone
Selecting Contact Time Zone
Open the workflow and ensure the contact time zone, days of the week, and start/end times are selected correctly.
Messages will only go out within the parameters of the contact's time zone.
Importance of matching the contact's time zone when working in a different time zone.
Setting Up Time of Day
the contact time zone selected, change the time zone to match the account's time zone.
Adjust the time an hour earlier for each time slot to account for the time zone difference.
Explanation of how the workflow functions based on the account's time zone, not the contact's.
Account Time Zone Adjustment
Option to update the account's time zone to match the market's time zone if working in the same time zone.
If working in a different time zone, adjust the time of day an hour earlier for each time slot in the workflow.
Final Adjustments
Update the time an hour earlier for each time slot in the workflow.
Ensure that appointments booked will be in the account's time zone, not the contact's time zone.
Double-check all adjustments to ensure messages are sent out correctly within the contact's time zone.
Conclusion
Once adjustments are made, messages should be sent out to contacts within their respective time zones as intended.