Why is my account blocked from sending SMS?
What do I need to do when I have a 30007 error code on an outbound sms?
In this video, I explain the significance of error code 30007 when sending messages. I dive into why it occurs, what it means, and actions to take when encountering it. Understanding this code is crucial for ensuring successful message delivery. Check it out for valuable insights!
Objective of this video is to help you understand and address error code 30007, which indicates that a message was undeliverable due to carrier blocking the message, and take necessary steps to rectify the issue.
Key Steps
Identify Error Code 30007: Recognize the error code 30007, which signifies that the message was blocked by the carrier.
Stop Workflow: Immediately halt the current workflow upon encountering error code 30007.
Identify Message Content: Analyze the message content that triggered the error to identify potential spam-like words or phrases.
Update Message Template: Modify the message template to ensure it does not trigger spam filters.
Verify Numbers: Verify the phone numbers being used to prevent them from being marked as spam.
Cautionary Notes
Error code 30007 indicates that the carrier has blocked the message from being delivered.
Common reasons for this error include using words that may be flagged as spam and having a phone number reported as spam by recipients.
Tips for Efficiency
Always craft messages to appear personalized and relevant to the recipient.
Regularly update message templates to avoid triggering spam filters.
Refer to instructional videos and guides for assistance in updating templates and verifying phone numbers effectively.
Resources for Resolution
How do I update my SMS templates?
In this video, I guide you through updating your workflow templates for SMS workflows. I explain the importance of creating your own templates to maintain control over edits and alterations. By organizing templates based on time segments and custom fields, you can enhance deliverability and personalize messages effectively. Take note of the specific naming conventions and steps to ensure seamless template management.
Obejctive of this video is to show you how to update workflow templates for initial SMS workflows and quick responses efficiently and accurately.
Understanding the Templates
Initial SMS workflows and quick responses templates.
Templates named for specific time segments (e.g., Ben for 9-12, Jen for 12-4, Sarah for 4-8).
Organizational naming for clarity and ease of use.
Creating Custom Templates
Strongly recommended to create your own templates.
Use "Add Text" to create new templates.
Custom templates ensure when updates are made, changes only affect the original templates.
Message Segments and Timing
Messages labeled from 1A to D for different time segments for the intial messages.
First message in the workflow sent based on time (e.g., A for 9-10, B for 10-11).
Subsequent messages sent based on responses or lack thereof.
Editing Templates
Edit templates by changing wording and utilizing custom fields.
Use custom fields for better deliverability.
Options include contact and user fields, with first name being commonly used.
Implementing Changes
Highlight text or place cursor to select custom fields.
Remember to save changes after editing.
Update all relevant templates with the new message content.
Finalizing Updates
Copy and paste the new message into corresponding bot override box located in the intial workflows above it's respected sms template.
Ensure consistency across all templates used in the workflow.
Updated bot override allowes the bot to track message history accurately.
Conclusion
By following these steps, you can effectively update your SMS workflow templates and bot override messages.
How do I resolve a 30034 SMS error?
Contacts are not being added to the workflow
In this video, I discuss common reasons why contacts may not enter a workflow and provide steps to troubleshoot. Remember to check if your list is already uploaded and consider using smart lists and tags for better organization.
Objective of this video is to troubleshoot and resolve issues related to contacts not entering a workflow in an efficient manner.
Troubleshooting Contacts Not Entering a Workflow
Reasons for Contacts Not Entering a Workflow
Contacts may already be in another workflow.
Checklist for Troubleshooting
Check if the list has already been uploaded.
Select the list and add contacts to the workflow.
Search for contacts on the list to ensure they are not already in a workflow.
Tips for Efficient Workflow Management
Make smart lists for easy organization.
Tag contacts with relevant information (e.g., upload date, list type).
Utilize tags for filtering and narrowing down contacts.
Add tags every time a list is uploaded for better filtering.
Ensuring Workflow Accessibility
Check if the workflow is in draft mode.
Ensure the workflow is published to add contacts successfully.